Outcome-based pricing is easy to describe and hard to operationalize. The headline is simple: customers pay when your product delivers a defined result. The mechanics are a bit harder to define. You must define the outcome, prove it happened, decide what does not count, choose dollars or credits, handle the onboarding period before outcomes flow, […]
outcome-based pricing
The Four Layers of AI Measurement: A CFO’s Framework
AI agents are doing real work now. They are resolving support tickets, updating CRM records, drafting journal entries, reviewing contracts, and shipping code. The inference bills are growing. Productivity gains are improving. The org chart mix is shifting to digital labor. But most SaaS and AI companies still cannot report the work their AI is […]